Where is my order?

All UK orders are expected to arrive within 5 working days of dispatch.

I haven’t received an email confirmation, what should I do? 

Confirmation is emailed as soon as an order is placed, you may need to check your spam inbox to make sure it hasn’t gone into there (email providers sometimes have filters on your incoming mail which means it can end up in your junk/spam folders). Otherwise please contact our customer care team on our Contact Us page with your delivery address and they will locate your order. 

My order is incorrect, what should I do?

Contact our customer service team with an image of the error. If we made an error we will resolve this for you. 
We ask you to check the personalisation and delivery address before placing the order. Therefore, we won’t be able to amend or cancel orders if the information you gave us is incorrect.

My item has tarnished, what should I do?

Some of our products are made from plated metal which can tarnish over time especially if it has come into contact with water. However, if the item is under 3 months old, send us an image of the issue and we will do our best to resolve this for you.  Take look at our Jewellery Care section for tips on how to keep your jewellery looking great.

Can I Return/Exchange my Items?

On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. Earrings are non-returnable due to health and safety reasons.